Your Satisfaction Matters – Let’s Chat First
We understand—sometimes a product doesn’t quite fit your needs. Our goal is to make sure you get value from your purchase, and we’re happy to help.
Before you decide on a refund, here’s what we recommend:
Best Practices to Get the Best Experience:
- Tell us what’s not working for you. The more specific you are (for example: "When I click the blue 'Submit' button, nothing happens."), the faster we can help.
- Let us help you fix the issue. Many times, what seems like a deal-breaker is actually a quick fix. If we can solve it, you get what you originally wanted—without the hassle of a refund process.
- Reach out first. We want you to be completely satisfied with your purchase. That’s how we build long-term relationships, and why we’ve been in business for 18 years, serving customers in 23 countries.
What Doesn’t Work (and Why):
- No reason provided for a refund. Simply saying, “I want a refund” doesn’t help us improve. We’re here to help if there’s a fixable issue.
- Refunding multiple purchases when only one has an issue. We’re happy to resolve problems, but let’s focus on what needs fixing rather than grouping everything together.
- Filing a dispute without talking to us first. Payment disputes can cause issues with banks and processors, which isn’t ideal for anyone. We can resolve issues much faster when you reach out directly.
Here’s What to Do Next:
- Check our refund policy: JetsetApps Refund Policy
- Message us first—let’s find a solution together. We want to make sure you’re taken care of.
- Give us a chance to fix it before refunding. Many times, we can solve things quickly so you get what you originally wanted—without any hassle.
We’re not a “churn and burn” company. We stand by our products, and we work hard to make sure our customers succeed.
If there’s an issue, let’s make it right. We’re on your side.